Shipping policy

Shipping Policy

At Luulle, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

1. Shipping Area

We currently ship within the contiguous United States only.

At this time, we do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • U.S. Virgin Islands

  • APO/FPO addresses

  • P.O. Boxes

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note:

  • Orders are processed Monday through Friday, excluding major holidays

  • Orders placed on weekends or holidays will be processed on the next business day

  • Processing time may be slightly longer during peak seasons, severe weather events, or unexpected carrier delays

3. Shipping Time

After your order has been processed and shipped, estimated delivery time is usually 3–7 business days, depending on your location and carrier availability.

Please note that delivery times are estimates only and are not guaranteed.

4. Shipping Fees

We offer free standard shipping within the contiguous United States unless otherwise stated on the product page.

Any additional fees for remote area delivery, address correction, re-delivery, or special carrier service are the responsibility of the customer if applicable.

5. Warehouse Location

Most orders are shipped from our U.S.-based warehouses.

We will choose the most appropriate shipping warehouse based on product availability, inventory location, and delivery destination.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

7. Incorrect Shipping Information

Please make sure your shipping address, phone number, and email address are correct before placing your order.

If an order is delayed, lost, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer, Luulle is not responsible for the delay or loss. Any additional shipping, re-delivery, or return-related fees may be deducted from the refund or charged separately.

8. Refused Shipments

If a shipment is refused by the customer for reasons other than carrier damage or seller error, the order will be treated as a non-defective return.

In such cases, return shipping costs, redirection fees, and applicable restocking fees may be deducted from the refund.

9. Damaged Packages

If your package arrives visibly damaged, please:

  • Take clear photos of the packaging and product

  • Keep all packaging materials

  • Contact us within 7 days of delivery

We will review the situation and provide an appropriate solution.

10. Lost or Delayed Shipments

If your package is delayed or tracking has stopped updating, please contact us at support@luulle.com.

We will work with the carrier to investigate the issue, but please note that carrier delays caused by weather, peak seasons, logistics disruptions, or other circumstances beyond our control may affect final delivery times.

11. Split Shipments

For orders containing multiple items, products may ship separately depending on warehouse availability and packaging requirements.

You may receive multiple tracking numbers for one order.

12. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: support@luulle.com