Refund policy

Refund Policy

At Luulle, we want you to shop with confidence. Please review our return, refund, and cancellation policy carefully before placing an order.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused, unassembled, and in original condition

• Be returned in the original packaging

• Include all accessories, manuals, parts, and hardware

• Not show signs of misuse, wear, damage, or modification

All return requests must be approved by our customer service team before the item is sent back. Returns sent back without prior authorization may not be accepted.

2. How to Start a Return

To request a return, please contact us at support@luulle.com and provide:

• Your order number

• The product name

• The reason for the return

• Photos or videos, if the item is damaged, defective, or incorrect

Once your request is reviewed, we will provide return instructions and the correct return address if your request is approved.

3. Non-Defective Returns

If you would like to return an item for reasons other than damage, defect, or seller error:

• The request must be submitted within 30 days of delivery

• The item must meet all return eligibility requirements above

• Return shipping costs are the customer’s responsibility

• A restocking fee of up to 25% may apply to returned items that have already been shipped or delivered

Original shipping charges, if any, are non-refundable.

If the returned product is not in resalable condition, or if parts/accessories are missing, we reserve the right to refuse the return or deduct an appropriate amount from the refund.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos of the product, packaging, and shipping label

After reviewing the claim, we may offer one of the following remedies, depending on the situation:

• Replacement parts

• A replacement item

• A partial refund

• A full refund

Luulle reserves the right to determine the most appropriate resolution based on the information provided.

5. Order Cancellation

Orders may be canceled before shipment for a full refund.

If an order has already been processed for shipment or shipped, it can no longer be canceled directly and will instead be handled under our standard return policy after delivery.

6. Refund Processing Time

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.

7. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Items that have been used, assembled, altered, or damaged by the customer

• Items returned without original packaging

• Items missing parts, accessories, manuals, or hardware

• Clearance, final sale, or other non-returnable items clearly marked on the product page

8. Refused Deliveries and Undeliverable Packages

If a package is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, any resulting return shipping charges, re-delivery fees, and applicable restocking fees may be deducted from the refund.

9. Warranty

Luulle products are covered by a 1-year limited warranty against manufacturing defects under normal residential use.

This warranty does not cover:

• Normal wear and tear

• Improper use or misuse

• Accidental damage

• Unauthorized repairs or modifications

• Damage caused by improper assembly, storage, or handling

10. Contact Information

If you have any questions regarding returns, refunds, cancellations, or warranty claims, please contact us:

Email: support@luulle.com